MTTR isn’t just a production metric; it reflects how quickly teams can diagnose, decide, and recover under pressure. Long MTTR often exposes gaps in ownership, visibility, and incident readiness rather than actual system complexity. ...
Some of the hardest production issues are not loud outages but quiet, intermittent failures that disappear whenever an engineer starts investigating. These incidents rarely leave clean evidence, frustrate teams, and expose deeper gaps in monitoring, observability, and communication rather than ...